Refund policy

At Jasmine Fashion, we carefully pack every piece to reach you safely. We accept returns only if the product arrives damaged or broken.

You may request a return or replacement only for damaged or defective items received on delivery.

To process this, a mandatory unboxing video is required. To start a return, you can contact us at thejasminefashion@gmail.com.

Please ensure your video includes:

• Start recording before opening the package

• Show the shipping label clearly

• Show the sealed parcel

• Record the entire unboxing in one continuous video (no cuts/edits)

• Show the damage clearly

This helps us verify the issue quickly and fairly.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thejasminefashion@gmail.com.